Auto-Update Feature for Desktop Agent Users
  • 28 Sep 2023
  • 2 Minutes to read
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Auto-Update Feature for Desktop Agent Users

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Article Summary

The Anchor Auto-Update Feature implements functionality for the Anchor desktop agent to automatically check for and apply any outstanding software updates that may be available for installation.

Automatic updates allow users to keep their version of Anchor agent up-to-date without having to check for and install available updates manually. The software automatically checks for available updates, and when available, the correct version is downloaded and installed without user intervention (other than responding to Windows reboot prompts, if required).

Anchor software updates are categorized into two types:
Minor updates: These updates do not require any Windows reboots during installation.
Major updates: These updates require multiple Windows reboots during installation.

Major updates involve updates to the Windows drivers that implement the advanced technology on which Anchor relies.

(Note: In rare instances, a minor type release will involve Windows reboot during an update operation. Anchor will advise Anchor administrators of such cases and point out the need for reboots.)

Frequency of checks:

  1. The Anchor desktop agent checks for updates once an hour.
  2. When Windows boots and Anchor desktop agent starts, the initial check is made.
  3. The next check is made 60 minutes afterwards, and is repeated in same fashion thereafter.

Notification when an update is available:

  1. When an update is available, a notification will be displayed to the user.
  2. The user may choose to install the update, or may cancel out of the notification (by clicking the 'Remind me later' button or the close button) and defer to a later time.
  3. If the installation is deferred, the user will continue to be reminded of the outstanding update.
  4. Currently, the notification messages may not be discontinued.

The following is the notification message for a minor update that is available (the version number will vary):

A minor update available.png

The following is the sample notification message for a major update that is available requiring Windows reboots (the version number will vary):

B major update available.png

Please note:

  1. Updates are delivered through secure connections, and Anchor installation software applies file integrity checks throughout the process.
  2. Although unlikely, an update may fail due to possible internet connectivity problems or issues during content downloads.
  3. In case of any error notifications that are observed during an update, please contact Anchor support.
  4. Once an update is installed, it cannot be rolled back for any reason, and the newly installed version cannot be downgraded to the previously installed version.
  5. It is not possible to pause or permanently disable automatic updates.

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