Pre-requisites for installing server agent
  • 06 Jun 2024
  • 1 Minute to read
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Pre-requisites for installing server agent

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Article summary

WebView Error Message

If the "Microsoft Edge WebView2 Runtime" is not installed on the Windows server system, the user may encounter the following error message when attempting to install the Anchor agent:

WebView.png

How to Install WevView2 Runtime on Windows Server

To install WebView2 Runtime on Windows Server, navigate to the Microsoft Edge WebView2 Runtime download page. Select the appropriate 64-bit version for your system and follow the prompts to download and install the software. After installation, restart the server to ensure changes take effect.

These are the download options provided by Microsoft on their page:

  1. Evergreen Bootstrapper: This is a small program that helps install the actual software. It typically downloads the most recent version of the software.
  2. Evergreen Standalone Installer: This is a full setup installer that also installs the most recent version of the software, but it does not require an internet connection during installation.
  3. Fixed Version: This is a specific, unchanging version of the software. This option is typically used when a particular version is required for compatibility reasons.

If you choose to use the Fixed Version, please follow these additional instructions:

  1. Download the Fixed Version of WebView2 Runtime.
  2. Extract the downloaded package to an appropriate location.
  3. Add the path of the extracted folder to your system environment variables. Use the variable name WEBVIEW2_BROWSER_EXECUTABLE_FOLDER as shown below.
  4. Install the Anchor agent and log in.
    Untitled 5.png

Troubleshooting

If you encounter any issues during the installation, such as "Compatible WebView2 Runtime is not installed" or "64-bit WebView2 Runtime is required", ensure that you've selected the correct version for your system. If the issue continues, consider uninstalling the current version of WebView2 Runtime, rebooting the server, and reinstalling the software.

If the error message still appears after following these steps, contact your system administrator or Microsoft support for further assistance.


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